AT&T

Find out how AT&amp;T Protect Advantage&mdash;a device protection plan offered in partnership with Asurion&mdash;can save you money and give you peace of mind. Learn what&rsquo;s covered, how much the plans cost, and more.

What is AT&amp;T Protect Advantage?

AT&amp;T Protect Advantage is AT&amp;T&rsquo;s protection program for cell phones, tablets, and smartwatches. The program is offered in partnership with Asurion. Sometimes called &ldquo;phone insurance,&rdquo; it offers much more than that. It protects your device before it&rsquo;s ever lost, stolen, or broken. And, if you do need a repair or replacement device, AT&amp;T Protect Advantage has you covered.

With Protect Advantage, you can choose to protect one device with the Protect Advantage for 1 plan, or cover up to four devices with Protect Advantage for 4.

If you choose not to enroll in Protect Advantage or another device protection program, you won&rsquo;t have any coverage if your device is accidentally damaged, lost, or stolen.

How does AT&amp;T Protect Advantage work?

AT&amp;T Protect Advantage covers you if your device is lost, stolen, or broken.

You can sign up for Protect Advantage at two times:

<ul style="margin-bottom:13px">
	<li style="margin-left:8px">Within 30 days of purchasing your device</li>
	<li style="margin-bottom:13px; margin-left:8px">During <a href="/offers/device-protection/" target="_self">open enrollment periods</a></li>
</ul>
<p">Each Protect Advantage plan includes an unlimited number of claims,1 $0 unlimited screen and back glass repairs, 2same-day replacement and setup,3unlimited battery replacements,4unlimited photo and video storage,5and ProTech expert support.</p">

Is phone insurance worth it?

The cost of buying a new smartphone outright can easily be more than $1,000. If you have to replace your cell phone unexpectedly, the out-of-pocket cost can be a big burden. For many people, a device protection plan is worthwhile. If your phone gets lost, stolen, or broken, you&rsquo;re covered (limitations apply).

Some people may feel they don&rsquo;t need device protection. That may be the case if:

<ul>
	<li>Your phone is paid off, and you have money saved for unexpected expenses.</li>
	<li>You have a backup device, so being without a phone for a while would be okay.</li>
	<li>You&rsquo;re tech savvy and can manage a new device activation and data transfer on your own.</li>
</ul>
&nbsp;

Even if you meet these criteria, you might still find device protection gives you peace of mind.

What does AT&amp;T Protect Advantage include?

AT&amp;T Protect Advantage&mdash;a protection program for cell phones, tablets and smartwatches&mdash;offers two plans. If your device is lost, stolen or broken, you&rsquo;re covered.

Each Protect Advantage plan includes:

<ul>
	<li>Unlimited claims&sup1;</li>
	<li>$0 unlimited screen and back glass repairs&sup2;</li>
	<li>Same-day replacement and setup&sup3;</li>
	<li>Unlimited battery replacements⁴</li>
	<li>Unlimited photo and video storage5</li>
	<li>Access to ProTech expert support</li>
</ul>

With these benefits, you can enjoy peace of mind knowing your devices and data are protected every step of the way.

How much does AT&amp;T Protect Advantage cost?

AT&amp;T offers two different device protection plans&mdash;Protect Advantage for 1 and Protect Advantage for 4. <a href="/support/article/wireless/000112529/" target="_self">Learn more about upcoming changes to the program</a>

Does AT&amp;T Protect Advantage cover a lost phone?

Yes, <a href="/offers/device-protection" target="_self">AT&amp;T Protect Advantage</a> provides coverage for your device in case of loss, theft, or accidental damage. You can think of it as a safety net that helps prevent having to pay the full amount for phone repairs or a replacement.

Does AT&amp;T Protect Advantage cover theft?

Good news&mdash;AT&amp;T Protect Advantage has you covered if your phone is stolen. If you&rsquo;re already enrolled, <a href="https://www.asurion.com/claims/att/" target="_blank">file a claim to get a replacement device</a>.

Does AT&amp;T Protect Advantage cover phone damage from drops and falls?

Yes, AT&amp;T Protect Advantage covers accidental damage to your device from drops and falls.

Does AT&amp;T Protect Advantage cover water damage and spills?

Dropped your phone in the toilet? Don&rsquo;t flush away your savings! With AT&amp;T Protect Advantage, water damage and spills are covered, so you&rsquo;re protected when accidents happen.

What&rsquo;s not covered by AT&amp;T Protect Advantage?

While AT&amp;T Protect Advantage covers your device if it&rsquo;s lost, stolen, or broken, there are some things it doesn&rsquo;t cover. For complete coverage details, <a href="https://www.asurion.com/legal/att/" target="_blank">visit Asurion&rsquo;s site</a>.

What&rsquo;s the difference between AT&amp;T Protect Advantage and AT&amp;T HomeTech Protection?

AT&amp;T Protect Advantage is AT&amp;T&rsquo;s protection program for cell phones, tablets, and smartwatches. The program is provided in partnership with Asurion.

AT&amp;T HomeTech Protection is another protection program provided by AT&amp;T in partnership with Asurion. But, unlike AT&amp;T Protect Advantage, HomeTech Protection covers only your home tech devices, no matter where you bought them.* It doesn&rsquo;t cover devices with a dedicated phone number.

AT&amp;T HomeTech Protection

AT&amp;T Protect AdvantageSM

How to choose the best protection plans for you

Choosing the best plan to protect your cell phone and other devices can be confusing. Protect Advantage for 1 covers one device, while Protect Advantage for 4 covers four devices. Let&rsquo;s break down some common scenarios:

A single person may benefit from signing up for the AT&amp;T Protect Advantage for 1 if they have the following:

<ol>
	<li>An iPhone and a Wi-Fi&mdash;only iPad</li>
	<li>Several smart home devices in their home, including a thermostat and a laptop</li>
</ol>

They may also get the AT&amp;T HomeTech Protection plan. The iPhone would be covered under the Protect Advantage for 1 plan, while all the other devices would be protected under the HomeTech Protection plan.

If you sign up for AT&amp;T Protect Advantage for 1, the protected device must be connected to AT&amp;T&rsquo;s wireless network and have an assigned phone number. If you sign up for Protect Advantage for 4, as long as the first protected device is connected to AT&amp;T&rsquo;s wireless network, the other devices you choose to protect don&rsquo;t have to be connected to the AT&amp;T wireless network.

A family of four would benefit from the AT&amp;T Protect Advantage for 4 plan, along with the AT&amp;T HomeTech Protection plan if they have the following:

<ol>
	<li>At least one smartphone</li>
	<li>At least one smartwatch with cellular connectivity</li>
	<li>At least one cellular-connected tablet</li>
	<li>Several home tech devices</li>
</ol>

When you sign up for AT&amp;T Protect Advantage for 4, you only need to identify the first covered device (and it needs to be connected to the AT&amp;T Wireless network). You won&rsquo;t be required to identify the other three devices you want to cover until you need to make a claim. These devices can belong to anyone on your plan. Once you make a claim on a second device, that device will remain covered, but you&rsquo;ll still have the option to choose the remaining two devices you want to cover when it&rsquo;s time to make another claim. This gives you flexibility to get the coverage you need on your account.
<a href="/offers/hometech-protection-guide/">Learn more about how AT&amp;T Protect Advantage and HomeTech Protection work together</a>

Is Asurion part of AT&amp;T?

Asurion is an independent company from AT&amp;T that provides insurance services. Asurion partnered with AT&amp;T to offer AT&amp;T customers fully rounded cell phone protection and coverage. While AT&amp;T offers insurance plans, Asurion provides coverage and handles claims. If a customer with the AT&amp;T Protect Advantage plan needs to make a claim, it would be processed and fulfilled by Asurion.

If you&#39;re looking to fix a cracked screen or file a claim for theft, AT&amp;T and Asurion have got you covered.

How do I contact Asurion AT&amp;T and file a claim?

If you have AT&amp;T Protect Advantage, and your device&rsquo;s screen cracks, or it stops working due to contact with liquid, AT&amp;T and <a href="https://www.asurion.com/claims/att/" target="_blank">Asurion have your back. File a claim with Asurion through its dedicated claim page for AT&amp;T customers.</a> And the best part? You&rsquo;ll have your device or a replacement in hand as soon as the same day.

Asurion also has a dedicated phone number for AT&amp;T customers for filing claims. Just call <a href="tel:+18885628662">888.562.8662</a> for a seamless claim process.

For technical difficulties with your device, visit the <a href="https://www.asurion.com/claims/att/" target="_blank">Asurion claim page </a>to use the ProTech support live chat. Expert agents are available to help troubleshoot device issues.

What happens when you file a claim with Asurion?

Once you begin filing a claim, you&#39;ll be asked a few questions to determine what&#39;s wrong with your device. Next, based on your answers, you&#39;ll receive repair or replacement options to choose from. Lastly, you can <a href="https://deviceprotection.phoneclaim.com/att/en-us/tracking/login?_gl=1*1e7ac4d*_ga*NjQzNjI4MjIxLjE3MDkwNzAzMDE.*_ga_SX5YMP8RZ9*MTcwOTA3MDMwMS4xLjEuMTcwOTA3MDg5Mi4wLjAuMA..&amp;_ga=2.207383507.1544189114.1709070301-643628221.1709070301" target="_blank">track your claim</a> to know when to expect to receive your replacement device.

Can you add insurance to an AT&amp;T cell phone anytime?

You have several opportunities to add Protect Advantage insurance to your plan:

<ol>
	<li>Within 30 days of purchasing your new device</li>
	<li>During one of the open enrollment periods, which occurs twice a year</li>
</ol>

So, don&#39;t forget to periodically check <a href="/offers/device-protection/">att.com</a> to learn about a new upcoming open enrollment period.

What&rsquo;s the waiting period for AT&amp;T insurance?

When you subscribe to the AT&amp;T Protect Insurance for 1 plan, coverage begins straight away, without any waiting period post-enrollment. However, the AT&amp;T Protect Insurance for 4 plan works a little differently. For this plan, devices not linked to a monthly AT&amp;T rate plan, also known as non-connected devices, have a waiting period. Specifically, a 30-day period must pass after enrollment before these devices are covered under the insurance plan.

Other tips to protect your cell phone

Protecting your cell phone from accidental damage and theft can save you some hassle. Here are some simple steps you can take to safeguard your device:

<ul>
	<li>Buy a <a href="/buy/accessories/browse/cases/">sturdy cell phone case</a> to prevent cracks.</li>
	<li>Invest in a <a href="/buy/accessories/browse/screen-protectors/">screen protector </a>to guard against scratches.</li>
	<li>Consider a <a href="/buy/accessories/browse/phone-grips/">phone grip</a> to reduce the risk of drops.</li>
</ul>
&nbsp;

In addition to physical protection, be mindful of your surroundings, especially in high-crime areas where phone theft is more common. If you&rsquo;re traveling abroad, it&rsquo;s smart to <a href="/international/cell-phone-stolen-abroad/">learn tips to prevent being a victim of cell phone theft.</a>

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In this article, you’ll learn:

How much is the insurance deductible for AT&T Protect Advantage?

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