Question 1

Does AT&T sell used or refurbished phones?

Accepted Answer

We don’t currently offer or plan to offer any certified pre-owned devices.

Question 2

When does the 14-day return period begin?

Accepted Answer

The 14-day return period begins the day after your AT&T Certified Pre-Owned device ships.

Question 3

How do I return it?

Accepted Answer

If you are within the 14-day return period, you can ship the AT&T Certified Pre-Owned device to us with a prepaid return shipping label. To request a return shipping label, contact us at 1.800.331.0500. Restocking fees may apply.

Your return must include the: 1.) AT&T Certified Pre-Owned device with no physical damage (outside of normal wear and tear) or liquid damage; 2.) accessories packaged with the AT&T Certified Pre-Owned device (if included with device); 3.) invoice; and 4.) original AT&T packaging. For more info, check the AT&T Wireless Return Policy.

Question 4

What about my refund?

Accepted Answer

We'll refund your money the same way you paid. Restocking fees may reduce the amount refunded for the return of the AT&T Certified Pre-Owned device.

Question 5

Does an AT&T Certified Pre-Owned device come with a warranty?

Accepted Answer

AT&T provides a limited 90-day warranty to the owner of an AT&T Certified Pre-Owned device. The limited warranty covers malfunctions in the AT&T Certified Pre-Owned device not caused by physical or liquid damage. The limited warranty runs for 90 days from the purchase date of the AT&T Certified Pre-Owned device. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Question 6

What type of damage isn’t covered by the limited 90-day device warranty?

Accepted Answer

The limited 90-day device warranty does not cover malfunctions in the AT&T Certified Pre-Owned device caused by physical or liquid damage.

Question 7

How do I make a device warranty claim?

Accepted Answer

To make a warranty claim on your AT&T Certified Pre-Owned device, contact AT&T at 800.331.0500 or visit KM article 1044996.

Question 8

Does the AT&T Certified Pre-Owned device come with accessories?

Accepted Answer

Not all AT&T Certified Pre-Owned devices come with accessories but some devices do come with a wall charger and/or cable.

Question 9

Do accessories included with an AT&T Certified Pre-Owned device have a warranty?

Accepted Answer

AT&T also provides a limited 90-day warranty on accessories included with the AT&T Certified Pre-Owned device. The limited warranty covers malfunctions in the accessories. The limited warranty runs for 90 days from the purchase date of the AT&T Certified Pre-Owned device. To make a warranty claim on accessories that came with your AT&T Certified Pre-Owned device, contact AT&T at 800.331.0500. AT&T will replace a malfunctioned accessory with a like accessory at no cost if AT&T approves your warranty claim. This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.

Question 10

Still have questions?

Accepted Answer

If you activated wireless service and need to cancel, want to trade-in your device, or have other questions, see the full AT&T Wireless Return Policy or call customer service.

Certified Pre-Owned Phones: Quality Used Cell Phones | AT&T

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