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Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\n</ul>\n

<ul>\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\n<li>They’ll keep socially distant throughout delivery and setup.</li>\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\n<li>Our team will clean all work surfaces.</li>\n</ul>\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

Want to know how close your tech is on appointment day? No problem. Come back here to check and we’ll let you know where they are.

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When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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We’ll start by asking you a few questions.

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Having one Wi-Fi network name and password enables band steering. This improves your Wi-Fi reach and speed by routing connected devices to the best radio band.

We couldn't combine your Wi-Fi.

For band steering to work, you have to combine your 2.4GHz, 5.0GHz, and 6.0GHz networks.

You'll use the Wi-Fi® name and password you select here for all your devices.

Choose the Wi-Fi info to keep

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Check the speed between your Wi-Fi® device and the internet. You can run the test through a cellular (mobile) network, a wired connection, or your local Wi-Fi.

M - F, 7 a.m. - 9 p.m. CT Sa, 8 a.m. - 9 p.m. CT Su CLOSED Tech support: Sa -Su, 4 a.m. - 1 a.m. CT

<phoneNo>800.331.0500</phoneNo>\\n M - F, 8 a.m. - 7 p.m. CT\\n Sa - Su, 8 a.m. - 8 p.m. CT\\n Tip: When you call, make sure you reference AT&T Internet Air for Business.

M - F, 7 a.m. - 9 p.m. CT Sa, 8 a.m. - 9 p.m. CT Su CLOSED Tech support: Sa - Su, 4 a.m. - 1 a.m. CT

M - F, 8 a.m. - 8 p.m. CT Sa, 9 a.m. - 7 p.m. CT Su CLOSED Tech support: Sa - Su, 5 a.m. - 1 a.m. CT

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

<ol class='list'><li>Unplug the power cord. If you have a battery backup, remove or disconnect it.</li><li>Wait 20 seconds.</li><li>Plug in your power cord.</li><li>Wait for the lights to indicate it’s on.</li></ol>

We can’t connect to your equipment right now. Here’s how to restart it.

Choose the equipment you want to restart.

Solve many issues by restarting your Wi-Fi equipment.

This may take up to a minute. Important: Don’t unplug or turn off your device during this process.

Important: Don’t unplug or turn off your device during this process.

Restarting your device may take up to five minutes. This will pause the internet on all connected devices—wired and Wi-Fi®.

Keep this window open until the restart completes.

Looking for more troubleshooting or support resources?

<phoneNo>866.861.6075</phoneNo> M - F, 7 a.m. - 9 p.m. CT

TTY: <phoneNo>866.241.6567</phoneNo> | Voice: <phoneNo>866.241.6568</phoneNo>

TTY: <phoneNo>866.241.6567</phoneNo>\\nVoice: <phoneNo>866.241.6568</phoneNo>

M - F, 8 a.m. - 8 p.m. CT Sa, 9 a.m. - 7 p.m. CT

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With Smart Home Manager, you can:<ul><li>Get help with Wi-Fi® weak spots</li><li>Manage connected devices</li><li>Check for outages</li>

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Get help with your internet service, Wi-Fi gateways, and extenders. Fix common issues or contact us for Internet Air for Business, Fixed Wireless &amp; DSL services.

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