Learn about your Pace 5031
Get details on using your Pace 5031 to connect to the internet and find help for common issues.
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Internet equipment
Pace
5031NV
KM1115687-slctrgrp_pac5031nv
Status lights
The color and state of your lights lets you know the status of your Pace 5031.
Power light
- Green (solid): Power is on.
- Green (flashing): The gateway is starting.
- Orange (solid): A software update is in progress. Don’t unplug the power until the update is complete.
- Red (solid): The gateway or power supply may be malfunctioning.
Ethernet light
- Green (solid): A computer or device is connected to an Ethernet port.
- Green (flickering): There’s activity from a device connected to an Ethernet port. The flicker is synchronized to data traffic.
Wireless light
- Green (solid): A computer or device is connected by Wi-Fi® to the gateway.
- Green (flickering): There’s activity from a device connected through Wi-Fi. The flicker is synchronized to data traffic.
Phone 1 & 2 light
- Green (solid): A phone is connected and registered.
- Green (flashing): The associated phone line is active.
Broadband 1 & 2 light
- Green (solid): The gateway is connected to our network.
- Green (flashing): The gateway is trying to connect to our network.
- Green & red (flashing): The gateway has been trying to connect to our network for more than three minutes.
- Red (flashing): The gateway can't connect to our network or isn’t detecting a DSL signal.
Service
- Green (solid): The gateway has obtained an IP address from our network. The connection is active.
- Green (fast flashing): The gateway is trying to obtain an IP address.
- Green (slow flashing): Our network isn’t responding, the gateway is incorrectly configured, or there’s an authentication failure.
- Red (solid): Internet service authentication has failed.
Wi-Fi info
Find Wi-Fi info
Get your Wi-Fi® name and password to connect devices to your network:
- Wi-Fi gateway: Look for a sticker with your Wi-Fi name and password.
- Smart Home Manager: Open Smart Home Manager and look for My Wi-Fi.
Change Wi-Fi name
- Sign in to Smart Home Manager.
- Scroll to the My Wi-Fi card and choose Change next to the name or password.
- Select X to clear existing info, then enter a new name or password.
- Select Save.
Once you finish making changes, reconnect your devices with the updated network info.
FYI: You can also update your Wi-Fi from your Wi-Fi gateway settings.
Manage Wi-Fi security
Your AT&T Wi-Fi gateway comes with the security On and set to WPA (Wired Equivalent Privacy) by default. If you have changed the security to OFF, follow these steps to turn it back on.
- Go to your gateway settings.
- Select Home Network, then in Key Things to do Using Your Gateway.
- Scroll to Security and select WPA-PSK from the dropdown.
- Enter a new Wi-Fi password in the Key entry field.
- For 64-bit encryption, enter a 10-digit password made up of numbers and letters a-f or A-F.
- For 128-bit encryption, enter a 26-digit hexadecimal number made up of numbers and letters a-f or A-F.
- Select Save.
- Enter the Device Access Code found on your gateway in the Password field.
- Select Submit.
Advanced settings
Hide Wi-Fi info
Important: Before following these steps, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions.
- Go to your gateway settings.
- Select Wireless in Top Networking Features.
- Find the Network area and select Disabled from the SSID Broadcast dropdown.
- Select Save.
MAC address filtering
Set up your All-Fi Hub so that it only connects to devices by MAC address. This makes your connections more secure. When you turn on MAC address filtering, only devices that you select can connect to your network.
FYI: Make sure you have the MAC address for each device you want to access your Wi-Fi home network. Every device will have its own process to find its MAC address. Check your service documentation or manufacturer’s website for detailed instructions.
- Go to your gateway settings.
- Select Top Networking features, then Wireless.
- Select Enable under Enable Mac Filtering.
- In Mac Filter Entry either:
- Select your devices’ MAC addresses
- Enter the MAC address in the Manual Entry field
- Select Add to List, then Save.
Port forwarding
Important: Use port forwarding with caution. It may allow others to access devices in your home without your knowledge.
- Go to your gateway settings.
- Select Settings, then Firewall, then Applications, Pinholes and DMZ. If you get a warning message, restart your Wi-Fi gateway. Then, continue with these steps.
- Choose the device name or IP address in Select a computer for the device you wish to open a port for. If the IP address or device name isn’t listed, enter it in the Enter IP Address field and select Choose.
- Select Allow individual applications for Edit firewall settings for this computer.
- Choose the application from the list and then select Add to move it to Hosted Applications. If you don't see your application in the list:
- Select Add a new user-defined application.
- Enter the name for the application or device in Application Profile Name.
- Select the appropriate Protocol.
- Enter the ports you wish to open for From and To. It's recommended to create a separate entry for each port as opposed to using a port range. In this case the port number should be the same in the From and To fields.
- Choose the type of application you’re setting up for port forwarding from Application Type. If the device or application isn't listed, leave it set at “-“ default.
- Select Add to List. Repeat as needed for additional applications and devices.
- When all applications or devices have been added, select Back. Your new applications will display in the Applications list.
- Select Done when your selections display in Hosted Applications.