Learn about your All-Fi Hub (CGW450)
Get all the details on using your CGW450 to connect to the internet and troubleshoot common issues.
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Internet equipment
All-Fi-Hub
CGW450
000092830-slctrgrp_allfihubcgw450
Status lights
Detailed display and light info
Review the PDF to get all info related to the lights and display animations on your All-FiTM Hub.
View PDF (347KB)
Notification light
The color and state of your notification light defines what it’s doing in conjunction with the display matrix or WPS light. If your notification light is:
- Green or yellow: You’ll see these when you’re setting up, pairing devices, or running a speed test. Your hub display will provide additional details.
- Solid red: The light turns red if your hub has an error. Check the display and find the error code. Use the All-Fi Hub status lights (PDF, 313KB) or Error codes FAQ to find a fix.
- Off with clock during set up: Make sure you have completed your registration and set up with Smart Home Manager.
- Off with clock: This means your hub is working correctly.
WPS LED (back of hub)
This light helps you identify the pairing process with other devices on your Wi-Fi network. If the light is:
- Green (blinking): The hub is pairing with a device or restarting after a factory reset.
- Red (blinking): The hub is restarting or it has too many devices trying to pair.
- Red (solid): WPS pairing failed. You can try again or connect with your Wi-Fi® name and password.
Wi-Fi details
Find Wi-Fi info
Get your Wi-Fi name and password in three simple ways:
- All-Fi Hub: Look for a sticker with your Wi-Fi name and password.
- QR code: Use your mobile device to automatically connect devices to your hub.
- Smart Home Manager: Open Smart Home Manager and look for the My Wi-Fi card. Don’t have the Smart Home Manager app yet? Download the app from the Apple App store or Google Play store.
Change Wi-Fi name
- Sign in to Smart Home Manager.
- Scroll to the My Wi-Fi card and choose Change next to the name or password.
- Select X to clear existing info, then enter a new name or password.
- Select Save.
Once you finish making changes, reconnect your devices with the updated network info.
FYI: You can also update your Wi-Fi from your All-Fi Hub settings.
Manage Wi-Fi security
Your CGW450 comes with the security On. If you or someone else turned the security Off, learn how to turn it back on.
- Go to your All-Fi Hub settings.
- Select Home Network, then Wi-Fi.
- Enter the Device Access Code on your hub.
- Select Advanced Options.
- Do the following for both the 2.4GHz and 5GHz Wi-Fi Configuration sections:
- To use the default password, select WPA – Default Password from the Security options.
- To use a custom password or a password you changed, choose WPA from the Security options.
- In the WPA Version section, select WPA-2 for maximum compatibility.
- Enter a new 10-character password. Use a longer or more complex password for better security.
- Select Save.
- Update your Wi-Fi devices with your new password info.
FYI: Your 2.4 and 5.0GHz radios may have different network names and passwords. For the best Wi-Fi experience, we recommend you use the same Wi-Fi network name and password for both radios.
Advanced settings
Hide Wi-Fi info
Important: Before proceeding with this process, be sure to store your Wi-Fi network name and password in a safe location. You’ll have to manually enter them after your network name is hidden. Then, choose your equipment type to get detailed instructions.
- Go to your All-Fi Hub settings.
- Select Home Network, then Wi-Fi.
- Enter the Device Access Code on your hub.
- Select Home Network, then Wi-Fi.
- Select Continue.
- Select Home Network, then Wi-Fi.
- Choose Advanced Options in the Wi-Fi section.
- Scroll to the 2.4Hz Radio or 5.0Hz Radio section.
- Next to Hide Network Name, choose On from the dropdown.
- Select Save.
Set up port forwarding
Every device connected to the internet has an IP address. Each address is divided into ports that send and receive data. With port forwarding, you set up rules to tell your All-FiTM Hub to route a port’s data. The hub sends the data to a specific IP address on your home network.
Important: Use port forwarding with caution. It may allow others to access devices in your home without your knowledge.
To open a port for specific applications to use:
- Go to your hub settings.
- Select Firewall and then NAT/Gaming. If you get a warning message, restart your hub. Then, continue with these steps.
- Enter the Device Access Code found on your hub, if asked.
- Select the application for port forwarding from the Service dropdown. If you don’t see your application, or you’re setting up port forwarding for a device:
- Select Custom Services.
- Enter the device or application name in Service Name.
- Enter the port(s) you wish to open for Global Port Range. It's recommended to create a separate service entry for each port as opposed to using a port range. In this case the port number should be the same in the Global Port Range fields.
- In Base Host Port, enter the port number used for the first Global Port Range section.
- Choose the appropriate Protocol from the dropdown for the application or device you are adding.
- Select Add. Repeat as needed for additional applications and devices.
- When all applications or devices have been added, select Return to NAT/Gaming. You’ll see your new applications or devices in the Applications list.
- Select the device name or IP address of the device from the Needed by Device dropdown to open the port.
- Choose Add and then Save when your selections display in Hosted Applications.