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Cancel your internet or U-verse TV service

For your protection, only the account owner can cancel internet or U-verse TV service.

What to know before you cancel internet or tv service

If you:

  • Signed up for service through a promotion and cancel before your service commitment ends, we may charge penalties and extra fees.
  • Submit your cancellation request on a weekend or holiday, here’s how it’s handled:
    • Holiday: Handled the next regular business day.
    • Weekend: Handled during our weekend operation hours, which vary by region.
  • Have an AT&T email account, you have to wait 30 to 60 days after canceling the service to delete it. Learn how to delete your AT&T email account.

Options other than canceling

Cancel internet or TV service

Give us a call: 800.288.2020

For Massachusetts AT&T Internet Air accounts only: If you ordered service online, you may be eligible to cancel that service online at att.com/myatt. If you don’t already have one, you’ll have to sign up for an AT&T account to submit an online cancellation request

Last updated: September 22, 2025

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