Question 1

What does the AT&T ActiveArmor mobile security app do?

Accepted Answer

AT&T ActiveArmor is a mobile application that provides spam call and text protection plus mobile data protection to help safeguard your device and the personal data on it.

Req’s compatible device/service and download of AT&T ActiveArmor Mobile Security app. May not detect all threats and may inadvertently block wanted calls. Data charges may apply. Other terms and req’s apply.

Question 2

What are the benefits of AT&T ActiveArmor mobile security app?

Accepted Answer

ActiveArmor mobile security is designed to be your digital shield, offering unparalleled protection against an array of cyber threats.

Whether it's a scammer trying to deceive you through a phone call, a suspicious text message, a malicious link*, or an attempt to exploit public Wi-Fi®** to access your personal data, our mobile security features have you covered.

*Requires Advanced Mobile Security. May not detect all suspicious websites. Requires VPN and notification activation.
**Requires setup; does not guarantee complete security for your data. Does not work while roaming internationally.

Question 3

I already have a security app on my smartphone. Why should I switch to AT&T ActiveArmor?

Accepted Answer

The AT&T ActiveArmor app helps block cybersecurity threats before they reach you.
You're in the driver's seat. Customize your Call Routing Settings to help block or send spam and other unwanted calls to voicemail to verify later.
We can help protect you against emerging scams, malware, and phishing attempts.*
You can tailor the app's functionality and alerts to fit your personal security needs.
AT&T customer service support for troubleshooting needs.

* Requires Advanced Mobile Security. May not detect all suspicious websites. Requires VPN and notification activation.

Question 4

What are the device requirements for the AT&T ActiveArmor app?

Accepted Answer

You can download and use the app on smartphones with:

iOS 14 and up
Android 13 and up

*Business customers need to check with their account or IT manager for eligibility and requirement details.

Question 5

How do I get the AT&T ActiveArmor mobile security app?

Accepted Answer

You can download the free app from the Apple App store or Google Play Store. Once installed, open the app to activate, and begin customizing your mobile security preferences for calls, texts, your device and more.
Each line on an account is eligible and is limited to one AT&T ActiveArmor account per device with a unique Apple ID or Google Play.
AT&T ActiveArmor℠ on the App Store (apple.com)
AT&T ActiveArmor℠ - Apps on Google Play

Question 6

How do I upgrade to AT&T ActiveArmor Advanced Mobile Security?

Accepted Answer

Any AT&T wireless customer* on any rate plan can add ActiveArmor Advanced Mobile Security for $3.99/mo.
You can change your subscription in the Settings menu of the ActiveArmor app or use the Manage Plan and add-ons menu via myATT to get Safe Browsing, Public Wi-Fi Protection Identity Monitoring, Lost Wallet Recovery, ID Restoration, Password Manager, Caller ID and more.
If you want the subscription billed via your app store provider, you can upgrade in the subscription menu in the account management section. (Menus vary by OS)

*Business customers need to check with their account or IT manager for eligibility and requirement details.

TIP: It’s an included benefit with our best consumer and business unlimited wireless plans!
Visit AT&T Unlimited Plans, Hotspot Data Included | AT&T Wireless (att.com) for details.

Question 7

Why do I need Public Wi-Fi Protection?

Accepted Answer

Public Wi-Fi Protection creates a secure “private tunnel” that can auto-connect in places like cafes, and airports to hide your online activities such as banking, shopping, and email. The secure private tunnel is called a virtual private network (VPN).

If you don’t secure your Wi-Fi connection while doing online activities in locations like these, scammers can steal your information.*
The VPN encrypts the connection to conceal your data to prevent unauthorized access to what is on your phone.
You can set up in-app Wi-Fi alerts to let you know if you are exposed to a risky network or to confirm your connection is safe.

*Requires Advanced Mobile Security. Requires setup and does not guarantee complete security for your data.

Question 8

What types of online information does Identity Monitoring check?

Accepted Answer

AT&T ActiveArmor Identity Monitoring scans the Dark Web for the personal information that you provide and promptly alerts you if any of it is discovered. Dark Web is available for the following types of information:*

Social Security Number
U.S. Driver's license
Medical Insurance numbers (max 2)
U.S. Passport Number
Bank accounts (max 4)
Credit/Debit Cards (max 5)
Email addresses (max 10)
U. S. Phone numbers (max 3)

*Requires Advanced Mobile Security. May not detect all suspicious websites. Requires VPN and notification activation.

Question 9

What type of service support is provided with the ID Restoration services included in ActiveArmor Advanced Mobile Security?

Accepted Answer

If your wallet is lost or stolen, or if you are a victim of identity theft, our experts are available 24/7 through the ActiveArmor Advanced Mobile Security app. They will help you cancel lost documents, fill out forms for new ones, and work with you to restore your identity until everything is resolved.

Question 10

Why don’t you store my Master Password and what happens if I forget it?

Accepted Answer

The Master Password unlocks all your saved data in Password Manager. For security reasons, we don’t store it on our servers. If you forget your Master Password, you can use the Recovery Key to reset it.

Question 11

How do I reset my Master Password if I forget it?

Accepted Answer

If you forget your Master Password, you can use the Recovery Key to reset it. This 24-digit key is given to you during the set-up process and works on both desktop and mobile devices. For security reasons, we cannot reset the Master Password for you. If you can't find your Recovery Key, you will need to uninstall and reinstall the app and then set up your Password Manager again.

Question 12

Who can see my stored passwords?

Accepted Answer

Your privacy is our top priority. We do not store your Master Password on our servers, so we have no access to your account. All your passwords are deeply encrypted, and what we see is just a random mix of numbers and letters.

Question 13

What would happen if the servers that support ActiveArmor have a security incident?

Accepted Answer

Every password is encrypted locally on your device before it ever reaches our servers. So, if hackers get into the system, they would only see random letters and numbers. Without your key to decipher them, your details remain safe.

Question 14

Can I copy and paste passwords from the Password Manager into apps or websites?

Accepted Answer

No, you cannot. AT&T's Security and Privacy Policies do not allow copying and pasting passwords for AT&T apps. The Password Manager will automatically fill in your login details when you reach a login screen.

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