<h3><strong><span class="type-base">We&rsquo;d hate to see you go!</span></strong></h3>

<h3><span class="type-sm type-base">With AT&amp;T, you get the connectivity you depend on, deals you want, and prompt, friendly service you deserve. All guaranteed, or we make it right.<br />
<strong><a class="type-sm color-white" href="https://www.att.com/why-att/guarantee/?source=IMC255450627&amp;wtExtndSource=_suppwrls_" style="color: white">Explore the AT&amp;T Guarantee<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg></span></a></strong><br />
Talk to one of our loyalty experts by calling <strong>800.331.0500</strong>.</span></h3>


<h3><strong><span class="type-base">Freedom to choose what&rsquo;s best for you</span></strong></h3>

<h3><span class="type-sm type-base">Our best deals for new and existing customers. On any smartphone. Your choice of plans. Only at AT&amp;T.</span></h3>

<h5><span class="type-xs">Offers vary. Restrictions may apply.</span></h5>

<h5><strong><a class="type-sm color-white" href="http://www.att.com/why-att/" style="color: white">Learn More<span><svg fill="none" height="16" viewbox="0 0 16 8" width="16" xmlns="http://www.w3.org/2000/svg"><rect fill="white" fill-opacity="0.01" height="16" width="16"></rect><path clip-rule="evenodd" d="M6.18535 12.4934L5.02612 11.3011L8.20922 7.99341L5.02612 4.68576L6.18535 3.49341L10.5217 7.99341L6.18535 12.4934Z" fill="white" fill-rule="evenodd"></path></svg>&nbsp;</span></a></strong></h5>


<h3><strong><span class="type-base">U-verse TV community forums</span></strong></h3>

<h3><span class="type-sm type-base">Get help answering your questions from a community of users.</span></h3>

<h5><u><a class="type-sm color-white" href="https://forums.directv.com/categories/uverse-tv/5def9460238f4a196321de08" style="color: white">Go to the U-verse TV forums</a></u></h5>


Visit your device manufacturer's website.

User manual

Here's your device's complete instructions, specs and more.

Confirmed! We’ll see you in [[APPT_DATE]] days. Need to reschedule? Contact us via chat, if available, or call us at 800.288.2020.

<ul>\\n<li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li>\\n<li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li>\\n<li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li>\\n</ul>\\n

<ul>\\n<li>Your AT&T Right To You expert will call you to coordinate your delivery.</li>\\n<li>They’ll keep socially distant throughout delivery and setup.</li>\\n<li>Experts pass daily health checks. They also wear a mask and gloves.</li>\\n<li>Our team will clean all work surfaces.</li>\\n</ul>\\n

<ul><li>The account owner must be present with a government-issued photo ID to accept delivery and complete setup. Keep in mind, if the account owner isn’t available when we visit, we’ll send you a link to reschedule.</li><li>Be sure to have an HDMI connected to your TV and an open power outlet near the TV.</li><li>You’ll need your DIRECTV STREAM username and password. For a better experience, please have the details for your Google account or media player (like Apple TV) handy.</li></ul>

<ul><li>Your expert will call you to coordinate your delivery.</li><li>They’ll keep socially distant throughout delivery and setup.</li><li>Experts pass daily health checks. They also wear a mask and gloves.</li><li>Our team will clean all work surfaces.</li></ul>

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When you update your network name or password, your devices automatically disconnect from your Wi-Fi network. Make sure to reconnect them using your new Wi-Fi info.

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We’ll bury the wire at your location by [DAY], [DATE]. In many cases, we’ll complete the work before this date. If our technician has access to the wire outside, you won’t need to be home. 

FYI: If the ground is frozen, we may have to reschedule

We've put your new wire in the ground. If you still see a wire, we have a tech scheduled to connect it and remove any temporary wires. This work will be outside, and you don't need to be home.

You’re all set. We’ve buried the wire at your location. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We didn’t complete burying the wire as quickly as we hoped. We’re working to finish as soon as we can. If you have questions, call our Buried Wire Center at 800.924.9420. We’re open Monday through Friday, 7:00 a.m. to 4:30 p.m. CT.

We'll be out soon to bury a wire at your location. If our technician has access to the wire outside, you won't need to be home.

We’ve started the process to bury the wire at your location. This may require:

Once we complete all steps, we'll bury your new wire.

Speed test history

Tablet

Wearable

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/search/devicehowto/topic-contents/models/[[VALUE1]]/sources/all/topics/[[VALUE2]]?app-id=esupport&rows=1000

https://services.att.com/kmservices/v2/contents/KM1308267?app-id=idpui

<p><img alt="Prenote info" src="https://www.att.com/ui/frameworks/rwd/2017.07/styles/2.2.0/images/svg/master/blue/numbers-letters/linear-info.svg" style="float: left;" width="45" height="45"></img>Stay current by regularly checking for software updates, which often include important security patches and performance enhancements. Use the <a href="https://play.google.com/store/apps/details?id=com.att.dh" target="_self">AT&amp;T Device Help app</a> to quickly confirm whether your device is up to date. Before downloading updates, ensure you’re connected to a reliable Wi-Fi or cellular network for a smooth experience.</p>

<ol><li><strong>VIEW SOFTWARE VERSION:</strong> Swipe down from <strong>Notification bar, </strong>then select the <strong>Settings icon</strong>.<br><img alt="device 5224/9007013_01.jpg" src="https://www.att.com/devicehowtomedia/image/5224/9007013_01.jpg"></img></li><li><span style="line-height: 20.8px;">Scroll to and select </span><strong style="line-height: 20.8px;">About phone.</strong><br><img alt="device 5224/9007013_02.jpg" src="https://www.att.com/devicehowtomedia/image/5224/9007013_02.jpg"></img></li><li><span style="font-family: Arial, Helvetica, sans-serif;font-size: 14px;">Select </span><strong style="font-family: Arial, Helvetica, sans-serif;font-size: 14px;">Software information</strong><span style="font-family: Arial, Helvetica, sans-serif;font-size: 14px;">. </span><strong style="font-family: Arial, Helvetica, sans-serif;font-size: 14px;">Android version</strong><span style="font-family: Arial, Helvetica, sans-serif;font-size: 14px;"> and </span><strong style="font-family: Arial, Helvetica, sans-serif;font-size: 14px;">Baseband version</strong><span style="font-family: Arial, Helvetica, sans-serif;font-size: 14px;"> will be displayed.</span><br><img alt="device 5224/9007013_03.jpg" src="https://www.att.com/devicehowtomedia/image/5224/9007013_03.jpg"></img></li><li><strong>CHECK FOR SOFTWARE UPDATES</strong>: From the Settings screen, scroll to and select <strong>Software update</strong>.<br><img alt="device 5224/9007013_04.jpg" src="https://www.att.com/devicehowtomedia/image/5224/9007013_04.jpg"></img></li><li>Select <strong>Check for updates</strong>.<br><img alt="device 5224/9007013_05.jpg" src="https://www.att.com/devicehowtomedia/image/5224/9007013_05.jpg"></img></li><li>Select <strong>OK. </strong>If an update is available, follow the on-screen prompts.<br><img alt="device 5224/9007013_06.jpg" src="https://www.att.com/devicehowtomedia/image/5224/9007013_06.jpg"></img></li></ol>

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