Set Up Voicemail
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Set Up Voicemail

Set up voicemail on your device.
INSTRUCTIONS & INFO
  1. To set up your visual voicemail, from the home screen, select Phone.
    Note: Alternatively, you can set up voicemail by selecting Phone, then pressing and holding the 1-key. If prompted, enter your voicemail password, then follow the prompts to set up your voicemail. You will not be able to set up your voicemail when using Wi-Fi calling.
    Apple iPhone 5c showing how to set up visual voicemail from the home screen, phone icon is circled 
  2. Select Voicemail.
    iPhone keypad screen shown with the "Voicemail" icon circled on the bottom right 
  3. New Voicemail Customers go to Step 5,
    Phone showing the keypad screen, indicating to new customers to select Step 5 
  4. Existing Voicemail Customers go to Step 10.
    Phone showing a keypad, indicating to existing customers to select Step 10 
  5. Select Set Up Now.
    Voicemail screen shown with arrow pointing to "Set up now" button 
  6. Enter a 7 to 15 digit voicemail password and select Done.
    Password screen shown with arrow pointing to "Enter a password" box and "Done" button circled 
  7. Re-enter your voicemail password, and select Done.
    Password screen shown with arrow pointing to "Re-enter voicemail password" box and "Done" button circled   
  8. Select to use a Default greeting or record a Custom greeting, then select Done.
    Phone showing "Greeting" screen; arrow points to "Default" greeting button and "Done" button is circled 
  9. Your Visual Voicemail inbox will be displayed.
    Visual voicemail inbox screen displayed with arrow pointing to caller phone number 
  10. Existing Voicemail customer: Enter your existing voicemail password or set up your mailbox as prompted.
    Note: If you are an existing customer and you have forgotten your voicemail password, you will not be able to access Voicemail until you reset your voicemail password.
    Phone showing Voicemail screen, with an arrow pointing to "Set Up Now" button 
  11. iPhone displays a message asking for your voicemail password. Enter the voicemail password, and then select Done. Your Visual Voicemail box will be displayed.
    Note: View the Access Voicemail for tips to manage your voicemail. Go to Troubleshoot Voicemail for solutions to common voicemail problems.
    Phone showing Password screen and arrow pointing to "Enter a voicemail password" box, "Done" button is circled 

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