Secure My Device

Secure My Device

Lock or unlock your device, set a security lock type (pin, password, pattern, face unlock or fingerprint), get your PUK code, or request your device be unlocked.

INSTRUCTIONS & INFO

Prenote info

To learn more about requesting a device unlock for your AT&T mobile device so that it can operate on another compatible wireless network, visit www.att.com/deviceunlock. If your device is locked and is requesting a "PUK" code, click here for instructions on how to obtain your PUK or PUK2 code.

In this tutorial, you will learn how to:
 

• Set a security lock
• Change lock type
• Change lock screen timeout
• Lock and unlock device 

 

Set a security lock

1. Swipe down from the Notification bar with two fingers, then select the Settings icon. 

2. Scroll to and select Security & privacy.

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3. Select Device unlock, then select Fingerprint.

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4. Select the desired backup screen lock method, then follow the prompts to complete set up.

Note: For this demonstration, Pattern • Fingerprint • Face was selected. If you forget your Pattern lock and did not set up a Fingerprint backup, you will have to reset your device. Visit the Reset Device tutorial for alternate reset instructions.

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5. Edit Lock screen notification settings as desired, then select Done.

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6. Review the Fingerprint Unlock prompt, then select I agree. Select Start, then follow the prompts to set up your fingerprint.
 
 
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7. When finished, select Done or select Add another fingerprint to add additional fingerprints.
 
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Change lock type

From the Device unlock screen, select Screen lock > enter your current screen lock > select the new desired screen lock type and follow prompts to complete set up.

 

 

Change lock screen timeout

1. From the Device unlock screen, select Screen lock.

 

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2. Select Lock after screen timeout, then select the desired timeout duration. 

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Lock and unlock device


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• LOG IN USING THE SECURITY LOCK: If using fingerprint, place your finger on the fingerprint sensor. To use your backup screen lock, from the lock screen, swipe up from the bottom of the screen then enter your backup screen lock.
• LOCK DEVICE: Press the Power/Lock button located on the right side of the device.

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